Maybe 2 years back I snagged a used Undercover (38 spec) at a local gun show for a very fair price of $160, out the door.  It has seen some use and a little abuse but proved to be a very good shooter.  The ejector rod cap was missing.  Soon thereafter, I took some pics of the gun and emailed them to CA CS asking exactly what parts I needed.  I never got a response and eventually that issue made it to the back burner.  I shot the gun like that.  Since there is a thumb lever to swing the cylinder out, the ejector rod cap was more of a luxury - you could still eject the spent rounds.  Fast forward a few months, digging through the FAQs on the CA site I found exactly what I needed:


Not having ever heard back from my email to CA  I priced the parts online at a couple of places and they would have cost about $35 shipped.  Before ordering from Numrich I decided to give CA another shot so I called customer service.  The guy that answered was friendly and helpful with somewhat sarcastic sense of humor.  I told him what I needed and had a credit card ready.  Then I gave him the model number and asked when the gun was built.  He said 1980.  I asked if that was a good year and he said that was a really good revolver and remarked that the only ones that had a few issues were from the Charco era (mid-90s, IIRC), and even they were generally decent guns.  I thanked him and remarked that I hoped the parts wouldn't cost me an arm or a leg.  Jokingly, he said if I promised to stop bothering him he'd keep the charges nominal.  He took my name and address and said he'd ship them out that day.  I asked if he needed my credit card number and he said that wouldn't be necessary.  3 days later the parts were in my mailbox.  The only pics I have of the revolver were taken before the parts were installed.  Maybe I'll take some more and post one up.

So I guess Charter Arms is similar to Kel-tec in that sometimes email may not be their forte.  However, get them on the phone and they have some excellent customer service.  I fully expected to pay for the parts in this 29 year old revolver that I purchased used.  It's good to see an American gun manufacture stand behind their product.  Sending out free parts under these circumstances was above and beyond the call of duty. 
 

I agree - It's very nice to them take care of you like that. 

And you're right, they're like Kel-Tec's email responsiveness.    When I sent in my SUB2000 to them to fix the barrel, I emailed them about a week after I got the delivery confirmation just asking if they had any questions and est. day of repair.   I received the rifle back in perfect working order about a week after my email.  3 months after that, I got an email from Kel-Tec asking me for the date that I shipped the rifle to them!